Legal — Terms & Consumer Information (AUS)
This page sets out binding terms, statutory consumer rights under the Australian Consumer Law (ACL), booking and cancellation policies, food safety commitments and dispute resolution procedures applicable to Rewarddistrict services in Australia.
Entity & legal notices
Rewarddistrict Pty Ltd (ABN: 98 123 456 789) trading as Rewarddistrict operates catering services across Australia including Sydney and Melbourne. Registered office: Unit 5, 22 King Street, Sydney NSW 2000, Australia.
- Email: Rewarddistrict@gmail.com
- Phone: + (61) 47 128-39-05
- Website: rewarddistrict.info
Australian Consumer Law — Your rights
Under the ACL, customers purchasing catering services are entitled to consumer guarantees including that services will be rendered with due care and skill, be fit for purpose, and provided within a reasonable time. These guarantees are in addition to any contractual terms.
If services are not delivered as guaranteed you may be entitled to a remedy (repair, re‑performance, refund).
We must not supply food that is unsafe. Report issues immediately for rapid assessment and remediation.
Refunds are assessed against ACL criteria and our cancellation policy (see § Booking & Cancellation).
Service terms — bookings, deposits & performance
All bookings are accepted subject to availability and our written confirmation. A deposit (typically 20–50% depending on event scale) secures the booking; full payment schedules and final guest numbers must be confirmed in writing *** later than 7 days before the event unless otherwise agreed.
We supply a written quote and conditions. The client is responsible for site access, venue permits, power, parking and any third‑party fees unless explicitly included in the quote.
Key policies — quick answers
Food safety & compliance
We operate in accordance with state food safety laws and follow best practice (HACCP‑based controls, temperature logs, trained food handlers and secure transport). Local council requirements and venue rules must be advised at booking.
- All chefs hold current food handler certifications.
- Food is transported in temperature‑controlled vehicles.
- Records retained for a minimum of 2 years where required by law.
Pricing, GST & invoices
Prices quoted are in AUD and normally include GST where applicable. Quotes are valid for the period specified. Additional charges (venue access, overtime, equipment hire) will be invoiced separately.
| Item | Typical policy |
|---|---|
| Deposit | 20–50% to secure date |
| Final payment | Due 7 days before event |
| Cancellations | Charges based on notice period |
Dispute resolution & governing law
These terms are governed by the laws of the Commonwealth of Australia and the relevant state or territory where the service was supplied. Parties must attempt good faith resolution (direct contact, negotiation, mediation) before commencing proceedings. Small claims may be filed in the appropriate local tribunal.
Legal notices & contact
For legal notices, requests under the ACL, or to lodge a complaint, contact our legal & compliance team:
- Rewarddistrict@gmail.com
- + (61) 47 128-39-05
- Unit 5, 22 King Street, Sydney NSW 2000, Australia
